Shipping policy

Keycan Shipping Policy

At Keycan, we strive to deliver fresh, high-quality frozen pet food to your doorstep as quickly as possible. Below are the details of our shipping and delivery process.

Shipping & Delivery Time

• Same-day to 3-day delivery: Orders are typically delivered within the same day or up to 3 days after purchase, depending on location and order volume.
• You will receive a confirmation email with tracking details once your order is processed.

Shipping Cost

• Within Miami: A flat shipping fee of $10 applies to all orders.
• For areas outside Miami, please contact us for shipping rates and availability.

Delivery Guidelines

• To maintain product freshness, please ensure someone is available to receive the package.
• Orders containing frozen food should be stored in a freezer immediately upon arrival.
• If you experience any delivery issues, please contact our support team at [your contact information].

Thank you for choosing Keycan! We appreciate your trust in us to provide the best nutrition for your pet.